For security purposes, we are unable to accept orders over the phone. However, you can conveniently place your order directly through our website. Our online ordering system is secure and easy to use, ensuring that your personal and payment information is protected. If you need any assistance while placing your order, our customer support team is here to help. Please feel free to reach out to us via email or through our website's contact form.

We accept a variety of payment methods to ensure a smooth and convenient checkout process. We gladly accept major credit cards and PayPal. Rest assured that our payment system is secure, allowing you to shop with confidence.

We ship anywhere within the Continental US, as well as to Alaska, Hawaii, and Puerto Rico for an additional fee.

The shipping fee is calculated at checkout and is based on the package weight and the destination address. Orders of $250 and up qualify for free shipping. For orders under $250, the shipping cost will be displayed at checkout.

Once your order has been shipped, we'll promptly send you a confirmation email containing the tracking number. This allows you to easily track the status and location of your shipment. If you have any further questions or need assistance with your order, please feel free to reach out to us via email or through our website's contact form.

Orders valued at $500 or more will require a signature upon delivery to ensure the package is received safely. For orders below $500, a signature is not required by default, but you can request a signature requirement during checkout for an additional fee if you prefer. This ensures that your order is delivered securely and to the right person. If you have specific delivery preferences or concerns, please let us know during the checkout process.

We’d love to hear from you! You can reach us through various convenient methods:

• Mail Us: Send your letters or packages to 222 Yamato Rd, Ste. 106-250, Boca Raton, FL 33431.
  
• Call Us: Our customer service team is available at (561) 404-3146 to assist you with any inquiries.
  
• Email Us: Drop us an email at cs@diabeticsessentials.com, and we’ll get back to you as soon as possible.
  
• Contact Form: Prefer online communication? Send us a message through our contact form, and we’ll respond as soon as we can.

All of our products are guaranteed to be brand new and should be inspected by the customer immediately upon arrival. If you need to return or exchange merchandise, please feel free to reach out to us via email or through our website's contact form.

IMPORTANT

• Claims: All claims must be made within 30 calendar days of receipt of product to qualify for a return merchandise authorization (RMA). No returns will be accepted after 30 calendar days of receipt of product.
  
• Condition: Products must be returned in the same condition as originally shipped and will be thoroughly inspected prior to issuing a refund. No credit will be issued for partially opened, partially consumed or discarded products.
  
• Restocking Fee: All returns and exchanges are subject to a 15% restocking fee.
  

For more details, visit our complete refund policy here.